Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected through website use and interactive tools:

• Consultation Inquiries: Name, telephone number, email address, requested service category, geographical location (county), and family care preferences or notes submitted through our forms or correspondence.
• Employment Applications: Full legal name, telephone number, email address, county of residence, work authorization status, eligibility for Florida AHCA Level 2 background screening, driver’s license and transportation confirmation, language skills, and employment or caregiving background.
• Interactive Voice & Conversational AI Data: Our website integrates an automated conversational voice widget provided by ElevenLabs Inc. When you choose to speak with or interact with this widget, your voice inputs and conversation transcripts are processed in real time by ElevenLabs to answer non-medical inquiries and coordinate service scheduling. Please do not provide sensitive medical records or financial identifiers through the conversational voice widget.
• Technical Website Data: IP address, browser type, operating system, referring URLs, device characteristics, and pages viewed, collected via standard server access logs.

2. How We Use Your Information

Festar Heritage LLC uses the collected information strictly for legitimate business and client service operations, including to:

• Respond promptly to family inquiries and schedule free in-home non-medical care consultations.
• Match compassionate homemaker and companion caregivers tailored to client language, routine, and personality preferences.
• Process, evaluate, and verify employment applications and background screening qualifications.
• Coordinate non-clinical scheduling and provide transparent family updates.
• Maintain organizational compliance with Florida AHCA registration mandates.

We do not sell, rent, or trade your personal information to marketing lists or commercial third parties.

3. Third-Party Vendors and Technology Disclosures

We work with trusted third-party technology and infrastructure partners who assist us in operating our website and delivering client communication:

• ElevenLabs Inc.: Powers our conversational voice assistance widget. Audio and text inputs transmitted to the widget are processed in accordance with ElevenLabs security standards for real-time conversational processing.
• Telecommunications & Email Providers: Utilized for direct email delivery (info@festarheritage.com) and telephone communication ((321) 278-4165).
• Web Hosting Infrastructure: Secure web servers maintaining site availability and server access security.

4. Consent Procedures

By voluntarily providing your contact information via our consultation forms, employment portal, email, or telephone, you explicitly consent to be contacted by Festar Heritage coordinators regarding care services or employment opportunities. Interacting with the ElevenLabs widget constitutes consent to real-time automated voice processing for informational customer support.

5. Data Retention and Security

We implement appropriate physical, technical, and administrative measures to protect personal information against unauthorized access, destruction, loss, or disclosure. Client and applicant records are retained only as long as necessary to fulfill care coordination, employment consideration, and Florida statutory recordkeeping obligations.

6. Your Choices and Privacy Rights

You have the right to:

• Review, correct, or request updates to your personal contact information.
• Request deletion of your contact information from our active outreach database.
• Opt out of future informational phone calls or email updates at any time.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our administrative team directly: